Customer Service Apprentice (Refuse Team) - Learning Unlimited :Learning Unlimited
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This is an amazing apprenticeship opportunity to work within the rapidly expanding customer service team which supports the UK's largest manufacturer of recycled plastic products based in Heanor.

Apprenticeship Summary

    • Weekly Wage £9,555.00
    • Working Week 37.5 Hrs
    • Expected Duration 15 months
    • Start Date 06 Jan 2020
    • Date Posted 30 Sep 2019
    • Apprenticeship Level Intermediate
    • Reference Number 1583101
    • Positions 1
    • Application Closing Date 31 Dec 2019

Reporting directly to the Customer Service Support Manager and having close working relationships with the Commercial Director, Sales Managers, Production Planning, Procurement, Quality Manager, Warehouse & Distribution and Accounts Department.

Key responsibilities/duties will include:

  • Processing customer orders, new enquiries & quotes including technical advice
  • Dealing with customer order queries
  • Promotion of products and services
  • Data maintenance
  • Raising complaints

To complete a training programme in the RPC bpi recycled products customer service department in Heanor.

Requirements & Prospects

Desired Skills

  • Good communication skills via telephone, email and face to face
  • Good organisational skills
  • Good timekeeping skills
  • Good ICT skills

Personal Qualities

  • Positive attitude
  • Willingness to learn and attend relevant training course
  • Approachable
  • Flexible
  • Practical approach
  • Attention to detail
  • Team player

Desired Qualifications

Minimum of GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future Prospects

Opportunity to progress within the role and undertake a professional qualification with the Institute of Customer Service.

Things To Consider

Must be able to travel to the employer's premises on a daily basis.

About the employer

BPI Recycled Products have an enviable reputation as the leader in the field of polyethylene recycling. We are the largest recycler in Europe with the ability to reprocess in excess of 80,000 tonnes each year of post-use material from commercial, retail, industrial and agricultural markets across our Environment Agency Accredited Sites.

Over the last five years BPI has invested significantly in the recycling of waste polythene and particularly in the washing and recycling of farm films such as bale wrap and crop cover that would otherwise go into landfill or be burnt.

The Visqueen business is the largest supplier of waterproofing products into the construction sector.


BPI Recycled Products


Heanor Gate Industrial Estate


DE75 7RG


Customer service practitioner

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 functional skills in maths and English (if required)
  • End-Point Assessment (EPA)

Training Provider